At JEMX, we aim to deliver your orders as quickly and safely as possible. Below is all the important information about our shipping process.

1. Delivery Areas

• We currently deliver to all cities and governments across Egypt.
• Shipping is handled through trusted third-party logistics partners.

 

2. Shipping Fees

• Shipping rate: EGP 85 for (Cairo - Giza - Alexandria), EGP 100 for (The rest of Egypt).
• Shipping fees are non-refundable unless there is an error from our side.

 

3. Delivery Time

• Orders are processed and shipped within 1 to 3 business days.
• Estimated delivery time is 3 to 7 business days, depending on your location.

 

4. Order Tracking

• Once your order is shipped, you will receive a confirmation message including your tracking number (if available).
• If you don’t receive your tracking info within 5 days, please contact us.

6. Failed Delivery Attempts

• If our delivery partner is unable to reach you after multiple attempts, your order may be canceled.
• In such cases, you may need to place a new order.

7. Shipping Issues or Delays

• In case of any shipping delays or lost parcels, please contact us immediately.
• We will work with the shipping company to resolve the issue as quickly as possible.

8. Contact info

If you have any questions about shipping, feel free to contact us:

Customer Service: 01068871763

Email: info@jemxeg.com

We’re committed to getting your orders to you on time, with care and transparency.